Introduction
FaceLove Facial Plastic Surgery ("FaceLove," "we," "us," or "our"), operated by Dr. Sanjay Keni, MD, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact our practice.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our site.
Information We Collect
We may collect information about you in the following ways:
- Information you provide directly: When you fill out our contact or consultation request form, we collect your name, email address, phone number, and any details you choose to share about your medical or aesthetic concerns.
- Automatically collected information: When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, pages visited, and the date and time of your visit.
- Cookies and tracking technologies: Our website may use cookies and similar technologies to enhance your experience. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
How We Use Your Information
We use the information we collect to:
- Respond to your consultation requests and inquiries
- Schedule appointments and communicate with you about your care
- Improve our website and patient experience
- Send informational communications, if you have opted in
- Comply with applicable laws and regulations
HIPAA Notice
Information submitted through our website contact form is not transmitted over a HIPAA-secure channel and should not be used to communicate protected health information (PHI). Please do not include sensitive medical details in your initial inquiry. Once you become a patient, all health information will be handled in accordance with our HIPAA Notice of Privacy Practices, which will be provided to you at the time of your consultation.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information only in the following limited circumstances:
- With trusted service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements
- When required by law, such as to comply with a subpoena, court order, or similar legal process
- To protect the rights, property, or safety of FaceLove, our patients, or others
Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or review platforms). These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly remove it.
Your Choices
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to applicable legal and regulatory requirements
- Opt out of any marketing communications
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
FaceLove Facial Plastic Surgery
One TransAm Plaza Dr., Suite 312
Oakbrook Terrace, IL 60181
Phone: 630.613.9660